Privacy Policy

1. Introduction

Melissa Truck Driving School ("we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what information we collect, how it is used and the rights you have over it.

2. Information we collect

We collect only the personal information reasonably necessary to deliver heavy vehicle training services. This typically includes:

• Full name, residential address and contact details
• Date of birth and current driver licence details
• Payment and billing information provided for course bookings
• Course enquiries, booking history and communication with our instructors
• Photographs shared by you for your gallery entry, where consent has been given

3. How we use your information

Your information is used strictly for purposes related to your training:

• Delivering driving lessons and competency assessments
• Processing bookings, payments and refunds
• Communicating with you about lesson scheduling, confirmations and updates
• Meeting our legal obligations to Transport for NSW and the National Heavy Vehicle Regulator
• Improving our services through anonymised feedback analysis

4. Disclosure to third parties

We do not sell, rent or trade your personal information. We may disclose limited information only where required:

• To Transport for NSW or other regulatory authorities as required by law
• To authorised payment processors handling your transactions
• To our legal or accounting advisors where strictly necessary

5. Data security

We apply reasonable administrative, technical and physical safeguards to protect your personal information from unauthorised access, loss, misuse or disclosure. Electronic records are stored on secured systems with access limited to authorised personnel.

6. Your rights

You may request access to the personal information we hold about you, ask that it be corrected, or request deletion where applicable. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

7. Cookies and website analytics

Our website uses minimal cookies for site functionality. Third party embeds (such as Google Maps on our contact page) may set their own cookies per their respective privacy policies.

8. Contact

For any privacy enquiry or request, contact us at [email protected] or call 0405 243 744. Written enquiries can be sent to 16 Whyalla Pl, Prestons NSW 2170.